HP Omen 25L went dark during BIOS update

[SimoLindstedt]

Exactly the same  happened to me today. Omen with ryzen 5 and radeon graphics.  Started updating, two hours later the screen was black and the machine unresponsive. Tried to reset CMOS and all other tricks, but theres no signal to monitor or any beebs or anything. 

warranty ended two weeks ago, but no way that I am going to pay anything if an official, forced update breaks my computer. 

[ikeaboy]

Hi Simo,

Just contact the HP support phone and discuss the issue. I would like to think they would have common sense in this kind of case.

Btw, it wasn't the mobo that needed to be changed in my case, it was the processor. All went well for me and got the computer back faster than initially expected with all data intact on SSD and all. I guess I was lucky.

Wishing you luck!

_petteri

[Blind0007]

I contacted HP with the same issue as described above (black screen after bios update and nothing worked anymore). My unit was still under warranty so after a phone call I was able to send it to a HP repair point. The service was amazing and fast. I got my unit back in fully working order with the Windows installation still intact. They apparently replaced the CPU.

Good luck!