HP Omen 25L won't wake up from sleep

[MC000]

I have an Omen 25L, a day old, and it won't wake up from sleep mode. It's fine if it's playing tv or music, but if it's inactive and goes to sleep, you can't wake it up with the mouse or keyboard, and the power button does nothing. You have to turn it off and on again at the mains. I've seen before that there's a possibility it's a corrupted version of windows, and to update the Nvidia driver, but I've checked and my driver is up-to-date.

[itsmyname]

@MC000 -- what happens if you give the on/off button a solid "push" for not more than 1 second?

A quick "tap" might not do anything.

Holding-down the button for a few seconds will force a power-off.

Is there a "happy medium" between "too-short" and "too-long" ?

[MC000]

Hi there.

I've held it for over 20-30 seconds and nothing at all, the light at the front flashes like it's in sleep, but it doesn't turn off or come back on.

The left / right click, enterm space and esc all do nothing either.

[MC000]

Update on this, there was a further system update beyond the initial one I mentioned, after this I've been able to get it out of sleep mode. Could be a one off as I'm not sure how long it was slept for (out of the room for a second), but will keep updated as to how this goes.

Everyone I've seen with this issue has a new machine, so could be good advice to say to people that there could be one or more updates required over the first day or two to get to the stage where this is no longer an issue. Dumb as hell but hey, here we are.

[BeemerBiker · Accepted solution]

To confirm if a register problem add a new "local" account and give it administrator privileges.  Log out and back in using the new account.

If the system works fine then the registry was corrupted.  If the same problem continues then the problem is windows or the bios.

Did you upgrade from 10?   If so, 11 uses a different version of sleep than 10 and you laptop bios needs to be upgraded and possibly the drivers as well.

Be sure you have the latest updates from Microsoft as well as HP (use support assistant)

[MC000]

Hi everyone.

Problem seems to be fixed after my last message, so I'd recommend just waiting for the string of updates when you get these new machines.

If this doesn't work though I'd recommend BeemerBiker's response above, as there seems to be plenty of things to try in case of option 1 failing. Luckily I didn't need to get that far with it!