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- HP Pavilion 690-0020 freezing lockup issues
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04-02-2023 08:03 AM
Hello all,
I've recently been having an issue with my desktop where the computer will freeze randomly and without much warning. I'll have it open and if I leave it idle for about 5 minutes or so, the computer will lock up. The only ways I've found to avoid the situation are to CTRL+ALT+DEL the screen beforehand, OR, if it actually freezes, I'll have to hard restart the computer. I've performed a number of suggested troubleshooting tips and none of them have helped.
I've done the C drive error checking, SFC /SCANNOW in Command Prompt, I've installed Windows 10 again (without deleting my data) and none of it has worked. One last thing I read was that I may need more RAM (I'm currently at 16GB and will max out at 32GB soon) but that's the last suggestion that I've seen that I haven't tried yet.
If anyone has any other suggestions, I would greatly appreciate it. Thank you in advance!
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Accepted Solutions
04-04-2023 07:17 AM - edited 04-04-2023 07:27 AM
Hi @stotten70
Install the BIOS update at this Link.
Don't shut down the PC during this update. Be patient. A premature shutdown or loss of power will corrupt the BIOS.
This should fix the problem.
04-04-2023 07:17 AM - edited 04-04-2023 07:27 AM
Hi @stotten70
Install the BIOS update at this Link.
Don't shut down the PC during this update. Be patient. A premature shutdown or loss of power will corrupt the BIOS.
This should fix the problem.