cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1
2 1 1 0
Message 1 of 4
462
Flag Post
HP Recommended

Solved!

HP Pavilion All-in-One - 23-q114 (Touch) Not Booting to Windows 10

HP Pavilion All-in-One - 23-q114 (Touch)
Microsoft Windows 10 (64-bit)

I turn on the computer and then it says 'Please Wait' next to the loading circles and then it goes to a blue screen asking for me to 'Choose your Keyboard layout'.  After I select my keyboard it brings me to a screen that says 'Choose an option' with the options being 'Troubleshoot' & 'Turn off your PC'.  The problem is that no matter what I try to do, Windows will not boot.

 

Any and all help is appreciated.

Thx.

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
21,468 21,456 1,417 2,073
Message 2 of 4
426
Flag Post
HP Recommended

Solved!

HP Pavilion All-in-One - 23-q114 (Touch) Not Booting to Windows 10

@Tardis_Master,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the computer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

http://hp.care/2ymhlc5

 

Let me know how it goes and you have a great day!

 

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Highlighted
Level 1
2 1 1 0
Message 3 of 4
387
Flag Post
HP Recommended

Solved!

HP Pavilion All-in-One - 23-q114 (Touch) Not Booting to Windows 10

I figured it out. I created a bootable USB using the Media Creation Tool on another computer, then booted it up on my computer. I the. I then deleted all the partitians then reinstalled Windows 10 Home. When it finished, my computer restarted and I then used my Microsoft account to create my computer's account. After that everything worked.
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
12,360 12,338 1,165 2,441
Message 4 of 4
378
Flag Post
HP Recommended

Solved!

HP Pavilion All-in-One - 23-q114 (Touch) Not Booting to Windows 10

@Tardis_Master,

 

I read the post. Thanks for the response and sharing your steps for the community to benefit. It was terrific on your part to do so.

 

Take care and have a blessed day ahead. 🙂

DavidSMP
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation