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- HP Community
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- Desktop Boot and Lockup
- HP Pavilion Desktop Stuck in loop for Factory Reset
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12-15-2020 04:12 PM
I'm trying to reset my Pavilion in order to get it ready to sell to a friend, and after setting it to reset, I gave it a couple hours and now it's the next day and it's still just looping on the HP bootup screen.
12-15-2020 04:17 PM
If a factory rest starts out OK and then halts part way through, that is nearly always an indication of a failing drive -- which is a hardware issue that a factory reset will do nothing to fix.
To check for hard drive failing, if your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024
If not, you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) press the Function key for testing the hard drive (usually F2) and let it run.
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