HP Pavilion Desktop stuck on windows loading spinner during boot after trying to enable tpm

[TychoVI]

I'm encountering a critical issue with my HP Pavilion Desktop TP01-2050nd PC (product number 440R8EA) that prevents me from consistently booting into any operating system. Both Windows and Arch Linux hang or reboot during the early boot process.

It all started when I wanted to enable the TPM in the bios in order to update to windows 11.

System Details:

• Model: HP Pavilion Desktop TP01-2050nd PC (440R8EA)
• Current BIOS Version: F.37 Rev.A (reflashed from HP support site)
• Processor: AMD Ryzen 5 5600G

Symptoms:

• Windows: Hangs consistently at the HP logo screen with the spinning loading indicator underneath.
• Arch Linux (from USB install medium): displays some things until ::Triggering uevents... and then reboots.

Troubleshooting Steps Taken (and results):

1. BIOS Reflash: I downloaded and reflashed the latest available BIOS version (F.37 Rev.A) from the official HP support website for my model. This did not resolve the issue.

2. HP Diagnostics: I ran the built-in HP diagnostics, and all tests (including extensive ones) passed without reporting any hardware faults.

3. ACPIView (EFI Shell Output):

   • When booting into the EFI Shell from the Arch Linux USB and running acpiview, it reported the following error: "ERROR: Unknown Interrupt Controller Structure, Type = 4, Length = 6"

4. Arch Linux Kernel Boot Errors:

   • Computer reaches ":: Triggering uevents..." but then immediately reboots the system.

Any help or suggestions would be greatly appreciated as I'm currently unable to use my computer with either OS.

Thank you in advance!

[VikramTheGreat · Accepted solution]

Hi @TychoVI,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

 Thank you for the detailed breakdown of your issue with the HP Pavilion Desktop TP01-2050nd (Product: 440R8EA). You've done an excellent job diagnosing the problem, and I understand how frustrating it is when both Windows and Linux fail to boot after enabling TPM and updating BIOS. Please note that support on Linux is limited.

HP-Recommended Actions

1. Reset TPM from BIOS

HP confirms that TPM-related boot issues can occur after enabling TPM or updating BIOS. You may see a message like:

“There is an issue with Trusted Platform Module (TPM) data. Press [Y] to reset TPM, [N] to continue.”

If you haven’t already:

• Enter BIOS (press F10 at startup)
• Go to Security > TPM Device
• Choose Reset TPM and confirm
• Save and exit BIOS
   

2. Verify TPM Status in BIOS

Sometimes TPM is enabled but not properly initialized.

• In BIOS, ensure: 
  • TPM Device is set to Available
  • TPM State is set to Enabled
• Save and exit
   

3. Recover BIOS (if corruption suspected)

If the ACPI error persists, HP recommends recovering the BIOS:

👉 HP Desktop PCs - Recovering the BIOS (Basic Input Output System) | HP® Support

Steps:

1. Turn off the PC.
2. Press and hold Windows + B, then press the Power button for 2–3 seconds.
3. Release all keys.
4. The BIOS recovery screen should appear.

Advanced Option: Disable TPM Temporarily

If the issue persists even after resetting TPM and recovering BIOS:

• Disable TPM in BIOS
• Try booting into Windows or Arch Linux again
• If successful, back up your data immediately

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[TychoVI]

Hey thanks for your reply!

The issue ended up being the CPU. After replacing it the computer worked fine again.

Weird that it started acting up after enabling the TPM though, but the problem is fixed now so thanks anyways!