cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
3 2 1 0
Message 1 of 6
2,934
Flag Post
HP Recommended

Solved!

HP Pavilion P6 - not responding at boot/startup

Pavilion P6-2010UK
Microsoft Windows 7 (64-bit)

Hi All

 

So, I start the machine, and almost immediately a screen (see picture attached) with just text (no logo) listing details of the processor, memory, bios revision, and "Press the ESC key for Startup Menu" message appears. There are no beeps and the keyboard appears to have locked up and the machine has not responded all day. Steps I have taken:

 

1. Hard reset - (remove power, press the power button for 10+ secs and then put power back in and restart)

2. Removed RAM and tried powering on

3. Tried a new RAM stick

4. Hard Disk has been removed and placed into an external caddy and can be read so the drive is OK

5. Removed CMOS battery and tried a new battery

6. Putting in a bootable DVD and a bootable USB

 

I am at a complete loss as to what to try next?

 

PLEASE HELP!!!!

 

Thank you in advance!

IMG_5461.jpg

5 REPLIES 5
Highlighted
Level 15
28,004 27,539 1,809 5,043
Message 2 of 6
2,906
Flag Post
HP Recommended

Solved!

HP Pavilion P6 - not responding at boot/startup

Hi,

 

UK PC?   Are you using a UK keyboard?

 

Did you make any modifications to your PC? If yes, list all of the modifications.

 

What color is the power on button when the PC hangs?

 

After powering on the PC does depressing the ESC key bring up the BIOS Start up menu? If not, then try a different USB ports and possibly a different USB 2 keyboard. Don't use any adapters, key boards and mice. Try a non-powered USB 2 keyboard in a USB 2 port.

HP Photosmart 6520
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 10 x64
Custom PC - Z390, i7-9700K, 32GB, dual 512 GB NVMe, dual 512 SSDs, 2K screen, OC'd to 5 Ghz, NVIDIA 2080TI 11GB
0 Kudos
Highlighted
Level 1
3 2 1 0
Message 3 of 6
2,889
Flag Post
HP Recommended

Solved!

HP Pavilion P6 - not responding at boot/startup

Hi Big_Dave

 

Thanks for the reply.

 

Yes, UK PC, and UK keyboard.

 

No modifications.

 

Power light remains blue.

 

ESC key - no menu, just hangs. Tried different USB ports and tried different keyboards. Same response.

 

I have left overnight, in the hope it was doing something in the background, but nothing.

0 Kudos
Highlighted
Level 1
3 2 1 0
Message 4 of 6
2,864
Flag Post
HP Recommended

Solved!

HP Pavilion P6 - not responding at boot/startup

Finally found a solution.

 

Clear the CMOS setting and reset the BIOS using the jumpers on the motherboard

 

CMOS & BIOS reset

 

This will change the date and time on the machine, but it finally fixed my issue.

0 Kudos
Highlighted
Level 1
7 6 0 0
Message 5 of 6
2,445
Flag Post
HP Recommended

Solved!

HP Pavilion P6 - not responding at boot/startup

Is the same problem here

Steps to solve the problem have been applied and have not worked

0 Kudos
Highlighted
New member
5 4 0 0
Message 6 of 6
2,144
Flag Post
HP Recommended

Solved!

HP Pavilion P6 - not responding at boot/startup

Hi,

after changing some things in BIOS, I was searching a way to boot on CD..PC Boot, Hard disk seems to be running(Led on and blicking) but nothing appears on screen. So not able to change anything again in BIOS.

 

I've try to reset the  bios with jumper but nothing better..Have you an idea ?

 

Many thanks in advance.

 

Christophe

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation