Create an account on the HP Community to personalize your profile and ask a question
08-08-2017 01:24 PM
So, I start the machine, and almost immediately a screen (see picture attached) with just text (no logo) listing details of the processor, memory, bios revision, and "Press the ESC key for Startup Menu" message appears. There are no beeps and the keyboard appears to have locked up and the machine has not responded all day. Steps I have taken:
1. Hard reset - (remove power, press the power button for 10+ secs and then put power back in and restart)
2. Removed RAM and tried powering on
3. Tried a new RAM stick
4. Hard Disk has been removed and placed into an external caddy and can be read so the drive is OK
5. Removed CMOS battery and tried a new battery
6. Putting in a bootable DVD and a bootable USB
I am at a complete loss as to what to try next?
Thank you in advance!
Solved! Go to Solution.
08-08-2017 07:04 PM - edited 08-08-2017 07:20 PM
UK PC? Are you using a UK keyboard?
Did you make any modifications to your PC? If yes, list all of the modifications.
What color is the power on button when the PC hangs?
After powering on the PC does depressing the ESC key bring up the BIOS Start up menu? If not, then try a different USB ports and possibly a different USB 2 keyboard. Don't use any adapters, key boards and mice. Try a non-powered USB 2 keyboard in a USB 2 port.
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 10 x64
Custom PC - Z390, i7-9700K, 32GB, dual 512 GB NVMe, dual 512 SSDs, 4K screen, OC'd to 5 Ghz, NVIDIA 2080TI 11GB
08-09-2017 01:23 AM
Thanks for the reply.
Yes, UK PC, and UK keyboard.
Power light remains blue.
ESC key - no menu, just hangs. Tried different USB ports and tried different keyboards. Same response.
I have left overnight, in the hope it was doing something in the background, but nothing.
08-10-2017 07:59 AM
Finally found a solution.
Clear the CMOS setting and reset the BIOS using the jumpers on the motherboard
This will change the date and time on the machine, but it finally fixed my issue.
08-19-2018 07:52 AM
after changing some things in BIOS, I was searching a way to boot on CD..PC Boot, Hard disk seems to be running(Led on and blicking) but nothing appears on screen. So not able to change anything again in BIOS.
I've try to reset the bios with jumper but nothing better..Have you an idea ?
Many thanks in advance.