Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

HP ProDesk 400 G1 MT won't boot after restart

HP Recommended
ProDesk 400 G1 MT
Microsoft Windows 10 (64-bit)

Dear Sir/Madam,


I own a HP ProDesk 400 G1 MicroTower PC and have a (re)boot issue, when I press restart inside windows (or if the computer wishes to restart te system) it won't reboot normally, I have to manually shut down the computer with the main power button.

It keeps hanging on a black screen, it has a fresh Windows 10 installation, and it does this no matter wether an USB is inserted.

I tried adjusting BIOS settings and tried to update the BIOS, but the BIOS is allready up-to-date (BIOS: 2.53.05/17/2018).

I really hope U know how to fix this issue, as I would like a proper operating computer, now it just feels confused and old!


Thanks in regards.

Level 12
7,692 7,654 332 702
Message 2 of 2
Flag Post
HP Recommended


Disable Fast Start Up is my view.

PWR and LID.png

The Laptop part of the piccy should be ignored.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation