• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.

‎12-02-2018 04:10 AM

HP Recommended
Product: ProDesk 400 G1 MT
Operating System: Microsoft Windows 10 (64-bit)

Dear Sir/Madam,

 

I own a HP ProDesk 400 G1 MicroTower PC and have a (re)boot issue, when I press restart inside windows (or if the computer wishes to restart te system) it won't reboot normally, I have to manually shut down the computer with the main power button.

It keeps hanging on a black screen, it has a fresh Windows 10 installation, and it does this no matter wether an USB is inserted.

I tried adjusting BIOS settings and tried to update the BIOS, but the BIOS is allready up-to-date (BIOS: 2.53.05/17/2018).

I really hope U know how to fix this issue, as I would like a proper operating computer, now it just feels confused and old!

 

Thanks in regards.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.