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‎12-02-2018 04:10 AM

HP Recommended
Product: ProDesk 400 G1 MT
Operating System: Microsoft Windows 10 (64-bit)

Dear Sir/Madam,

 

I own a HP ProDesk 400 G1 MicroTower PC and have a (re)boot issue, when I press restart inside windows (or if the computer wishes to restart te system) it won't reboot normally, I have to manually shut down the computer with the main power button.

It keeps hanging on a black screen, it has a fresh Windows 10 installation, and it does this no matter wether an USB is inserted.

I tried adjusting BIOS settings and tried to update the BIOS, but the BIOS is allready up-to-date (BIOS: 2.53.05/17/2018).

I really hope U know how to fix this issue, as I would like a proper operating computer, now it just feels confused and old!

 

Thanks in regards.

6 people had the same question
1 REPLY 1

‎12-08-2018 06:07 AM

HP Recommended

Hi

Disable Fast Start Up is my view.

PWR and LID.png

The Laptop part of the piccy should be ignored.

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