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Matte3
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HP TouchSmart 610 PC will not power on

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HP TouchSmart 610 PC
Microsoft Windows 10 (64-bit)

Hi.

HP TouchSmart 610 PC will not power on.

There is power running to the PC but when you press the power button - nothing (no fans, no lights - nothing).  Any ideas to help me turn the computer back on?

The computer was working a week ago.  I shut it down when we left for the weekend and it has not come back on since.

Thank you.

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asmita6658
HP Support Agent
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@Matte3


Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, the computer is not powering on.


Appreciate you trying the steps. Don't worry, I'm here to help! 

 

Let's try these steps -

 

Step 1 Hard Reset -

 

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Press and hold down the power button for 15 to 20 seconds. 
4) Plug-in the Adapter. 
5) Try to turn on the computer. 

 

Step 2 BIOS Restore -

 

1) Shutdown the computer. 
2) Hold down the Windows and B button together while the computer is still turned off. 
3) Turn on the computer and continue to hold the Windows and B button until a BIOS Recovery screen appears. 
4) Follow on-screen instructions and click on OK.

 

If the computer still does not power on, this would confirm a hardware issue. I have sent you a Private Message with the details about the service options.
 
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.


Hope this helps!

 

Let me know how that goes.

 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

 

Have a great day ahead 🙂

Asmita
I am an HP Employee

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Matte3
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Thank you for your suggestions.

Unfortunately, the computer still will not turn on.

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