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‎11-12-2018 10:18 AM

HP Recommended

Hello Godardth,   
The solution to my HP Z backpack on this issue was getting a replacement unit from HP.  They were unable to provide a fix of any kind that would allow me to get my system running properly.  If you are still under warranty, i'd highly recommend you reach out to HP to address this for you, it's unlikely you'll be able to get it back to 100% healthy state on your own. 

 

   Bryan

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‎07-02-2019 08:35 PM

HP Recommended

I am having the exact same problem with my Z VR backpack workstation.  Was there a fix for this?

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‎07-10-2019 11:08 AM

HP Recommended

The fix is to have the system board swapped out, sadly.

I am an HP Employee
Quality Manager - HP VR / Z Desktops
-----
“iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER
While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.
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‎07-10-2019 01:05 PM

HP Recommended

Thanks IMaxx, 

How do I go about getting that setup? I am willing to pay to get it fixed, i just need to know how to get it done. 

thank you

 

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‎07-10-2019 01:09 PM

HP Recommended

Just need to contact the VR/Workstations support team.

If you are in the US, you can call:

I am an HP Employee
Quality Manager - HP VR / Z Desktops
-----
“iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER
While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.
Was this reply helpful? Yes No
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