• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
HP Recommended
HP Z1 Entry Tower G5 Base Model
Microsoft Windows 10 (64-bit)

My HP Z1 desktop computer bypasses the BIOS settings and UEFI Firmware settings screens. Here are the things I've tried to access these screens, which have ALL Failed to resolve this issue. NOTE: I'm using a wired keyboard.

 

1. Press F10 repeatedly when I power on the computer.

2. Press ESC repeatedly when I power on the computer.

3. Press F2 repeatedly when I power on the computer.

4. Press F11 repeatedly when I power on the computer.

5. Press F12 repeatedly when I power on the computer.

6. Tried to boot from a bootable disk (DVD, and USB). The computer ignores these disks (I suspect its configured to ignore the DVD and USB drives during boot up).

7. Updated the BIOS to the lastest version via the HP support site.

8. Reset the CMOS.

9. Accessed the Windows Recovery Advanced Startup options menus. I can get to the menus but none of the options run, including but not limited to UEFI Firmware settings, Use a Device (to boot the computer), Display the Commany Prompt (for advanced diagnostics), Fix Windows Startup etc. Any option I choose results in the same behavior -- The computer screen goes black, and the computer never reboots.

10. Scan the computer for any corrupt system files, and fixed the files.

11.  Contacted HP customer support.

12. Confirmed that computer is up-to-date with all Windows updates.

 

I've spent hours searching the Internt for any other possible fixes. If you have any suggestions, please let me know. Thanks.

6 REPLIES 6
HP Recommended

@sabotta wrote:

My HP Z1 desktop computer bypasses the BIOS settings and UEFI Firmware settings screens. Here are the things I've tried to access these screens, which have ALL Failed to resolve this issue. NOTE: I'm using a wired keyboard.

 

2. Press ESC repeatedly when I power on the computer.

 

8. Reset the CMOS.

 


The ESC key is the best one to try.  Start tapping it when you see the monitor go on-line.  If you press too soon or too late then the system needs to be powered off and pack on before trying again.

 

Did you unplug the system from the power outlet when doing the CMOS reset?  Please read page 92

 

 

Unplug from wall.

Press power on 3-4 times to discharge residual electricity in power supply

Hold down the CMOS reset button for 10 seconds.

BeemerBiker_0-1664161895236.png

 

The date and time will be reset causing the system to pause after powering back on

Press F10 to get into bios

.

 

 


I am a retired Principal Analyst, and a community volunteer.
If you find this post useful click the YES button
If I helped solve your problem please mark this as a solution.

HP Recommended

As mentioned in the post, pressing ESC does not work. I tap once the monitor is online.

 

The power was unplugged before resetting the cmos. On my computer, you remove the battery to reset the cmos; there is not reset button.

 

As mentioned in the post, pressing F10 does not work, even after resetting the cmos.

HP Recommended

@sabotta wrote:

As mentioned in the post, pressing ESC does not work. I tap once the monitor is online.

The power was unplugged before resetting the cmos. On my computer, you remove the battery to reset the cmos; there is not reset button.

As mentioned in the post, pressing F10 does not work, even after resetting the cmos.


This is indeed strange.  

Can you provide your Product ID?

Make sure the USB keyboard is plugged into one of the USB2 ports.  There are 2 in the back and 2 in the front.  Do not use a USB3 port.


I am a retired Principal Analyst, and a community volunteer.
If you find this post useful click the YES button
If I helped solve your problem please mark this as a solution.

HP Recommended

Since you do not work for or represent HP, as you stated, I cannot provide a product ID.

HP Recommended

@sabotta wrote:

Since you do not work for or represent HP, as you stated, I cannot provide a product ID.


As far as I can tell, the only representatives here that actually work for HP are the moderators.  All they do is remove spammers, edit posts to remove personal information such as serial numbers, and remove posts that ask how to guess passwords.


I am a retired Principal Analyst, and a community volunteer.
If you find this post useful click the YES button
If I helped solve your problem please mark this as a solution.

HP Recommended

I understand.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.