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Xagyg
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Solved!

HP Z400 sometimes won't boot

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HP Z00
Microsoft Windows 10 (64-bit)

Sometimes when I turn on the HP Z400 it doesn't boot. No initial boot screen, just the blue power light comes on and no activity on the monitor. Restarting it (turning off and on) fixes it. It boots fine after I restart it. Does anyone have any idea what might cause this behaviour?

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Xagyg
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I was doing a backup and ran into issues (system file error). So, I ran chkdsk and it found no problems. I then ran sfc /scannow and it found a couple of issues and fixed them. Since running sfc things seem ok. Still couldn't get a backup without "ignore bad sectors" even though chkdsk didn't pick up any errors. Will try running chkdsk /b sometime. But anyway, I think the original problem is fixed by sfc fixing some file errors. (My initial details around not seeing the boot screen on startup may have been incorrect.)

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The_Fossette
HP Support Agent
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@Xagyg

 

I reviewed your post and I understand that the computer doesn’t boot sometimes.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you update the BIOS from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Xagyg
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There is no newer BIOS. I wonder of it's the HDD drive starting to fail. I am installing an SSD drive so will see what happens after that.

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The_Fossette
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@Xagyg

 

Thank you for keeping me posted.

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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Xagyg
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I was doing a backup and ran into issues (system file error). So, I ran chkdsk and it found no problems. I then ran sfc /scannow and it found a couple of issues and fixed them. Since running sfc things seem ok. Still couldn't get a backup without "ignore bad sectors" even though chkdsk didn't pick up any errors. Will try running chkdsk /b sometime. But anyway, I think the original problem is fixed by sfc fixing some file errors. (My initial details around not seeing the boot screen on startup may have been incorrect.)

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Betty0610
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I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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