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‎12-13-2021 03:27 PM

HP Recommended
Product: HP touchsmart
Operating System: Microsoft Windows 10 IOT

I have tried all the options and nothing has worked-  It will not even turn on.  Black screen- no power light- nothing- tried absolutely  everything  HELP !

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1 person had the same question
2 REPLIES 2

‎12-13-2021 04:54 PM

HP Recommended

Hi,

 

I would not know where to start if you have tried everything.

 

The last two components on my troubleshooting list are the motherboard (MB) and the CPU. Finding a replacement MB may be difficult if your PC is out of warranty.

 

Contact HP Support if the PC is in warranty (Link) or have a local PC tech take a look.

 

Regards

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‎12-14-2021 09:46 AM

HP Recommended

@zztop555555 -- in addition to what @Grzwacz wrote, "no lamps" implies that the external power-adapter (if there is one) has failed.  Find a friend with a "multimeter" to measure the output amperage & voltage that the power-adapter should be generating.

 

Got any friend with an identical, or even similar, power-adapter, that you could try with your computer?

 

1 person found this reply helpful
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