HP tech support locked up my computer. Need contact management.

[KLC1949]

I called tech support to help connect a new printer and they needed to access my desktop. I trusted HP so I did. The desktop error was that the printer driver was not available. The tech support said they would fix it.

[Dragon-Fur]

@KLC1949 

Welcome to the HP Community Forum.

I am sorry that happened to you.

I doubt very much that you were talking to HP Support.

HP Support does not demand access to your computer and then lock it to keep you out of your system.

Not.

Sure, and it was probably a scam -- there are many, many scam sites on the Internet.

If you gave these people your credit card information, contact your bank - do that now.

Put a stop on the payment.

I will forward your concern to our Moderator team.

What else?

Since you let people into your computer, consider anything on the computer to be compromised.

What?

At risk includes all your documents, records, any passwords, pictures of your children, your home address -- anything that is accessible in the computer.

Beware of Fake "123" Sites

The "Real Deal"

123.hp.com - Printer setup from the HP® Official site

https://123.hp.com/

The official HP 123 site is where you can find the appropriate (and free) software and drivers for your printer.

• There are several “fake” sites listed (in search engines) for “123” – please make sure you are using the actual “HP” site.

• If you are asked for money to correct "issues" on your printer or computer or if the “help” wants to log into your computer, you are using a “fake” site. Do not give these people your information! 

From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

Document includes links to USA and Canadian authorities to report the incident.

Excerpted

Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors.

If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website.

Use caution when dealing with any website that asks you to pay for HP driver downloads or tools that claim to diagnose your HP products. These websites might not be affiliated with HP in any way.

Do not install BIOS updates from a motherboard manufacturer's website. Only install BIOS updates from HP. Installing BIOS updates from the motherboard manufacturer can prevent the computer from accepting an HP system recovery. This could result in a loss of data.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[KLC1949]

I was in the Official HP site. I'm not naive enough to do that.

[KLC1949 · Accepted solution]

The site said Official HP Site 

[KLC1949]

So is [Phone Number Removed] the correct support number for help because that's the number I got from the HP Support home page.  U Would not want to be scammed as you stated.

[Dragon-Fur]

@KLC1949 

OK - not everyone lands in the right place - scam sites are incredibly sneaky.

I have sent your concern to our Moderator Team.

Request for Review – Please Read

A request has been submitted to our Community moderators for review and possible escalation of your question.

Worth Noting

• Our Community is a peer-to-peer user group.
• We are not HP Technical Support -- We are not associated with HP Sales, Service, or Warranty.
• Our request for assistance on your behalf does not guarantee HP will respond nor does our request influence the outcome.
• The time frame (how long it takes) to receive a response from HP is not controlled by the Community.

Important

• Do not contact phone or email posted in a public or private message from “new” members.

• Please do not post any personal information in the Community.  We are a public resource.

===============================================

What else?

If you like, use the links in our hp website to contact HP Support.

Use your previously assigned case number when it is requested.

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:  Select a method and contact HP Support…

Open website  HP World-Wide Support

Select your region and follow the prompts

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

Reminders - READ

• Case submission to HP Support is available to those whose devices registered and are still in Warranty.

• Some regions display phone / chat contact information only after the case is submitted online

• Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.
• HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.
• If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

• HP Phone numbers you find on the Internet have likely been hijacked.  Old HP phone numbers – those numbers no longer used by HP since the move to “online” case submissions  – might have been taken over by thieves. 
• Do not be a victim. 
• Stay vigilant.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[sandytechy20]

@KLC1949

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

[KLC1949]

Thank you. Your information was very helpful. I will be more alert to scams.

[KLC1949]

Thank you.

[KLC1949]

Thank you for your help and information