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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Boot and Lockup
- Hard Disk Error Hard Disk 2 (3F2)

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01-03-2020 08:25 AM
Starting up the laptop I get this Hard Disk Error. It says
Hard Disk Error
please run the Hard Disk Test in System Diagnostics.
Hard Disk 2 (3F2)
F2 System Diagnostics
For more information, please visit: www.hp.com/go/techcenter/startup
I clicked F2 to do the Hard Disk Test in System Diagnostics. I have done both System Tests and Component Tests. Both tests passed. But I still cant start up / use my laptop
01-03-2020 12:04 PM
Hello, if you boot your PC taping F11 key, have you access to your recovery partition?? If not, you need to try with a Recovery external media.
If you have access to your recovery partition, you can try to repair your system. Maybe not necessary to reinstall Windows but you can try all other options: restore to a previous state, restore boot files, uninstall last updates....
I am Expert from French Community, and I am doing my best to help you with your question.