Hard Disk Long DST: FAILED

[chrischung]

After doing the system tune up for hard drive ( or something like that), a lot of things passed, expect for one thing, called Hard Disk Long DST. Does that mean I need a new hard drive?

I have some important data on it, but I only backed it up on it's D drive. Is there a cost-friendly place to recover the data? Or could I do it myself?

[GBL84 · Accepted solution]

Whenever the Hard Disk Short DST test fails that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue

This issue could be due to Application or driver conflicts, virus issues, file corruptions due to incompatible applications, improper shutdowns, update failures due to conflicts, sudden power surges,  etc..

HP will provide a replacement Hard Disk Drive if the PC  warranty is Active, If not you need buy a Hard Disk Drive from a retail shop nearby.

 please Contact HP if your HP PC is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)

Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :

http://h10032.www1.hp.com/ctg/Manual/c02876562.pdf

You can Check your warranty Here to verify the status and Click Here to order a new Hard Drive

Hope this helps, for any further queries reply to the post and feel free to join us again

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Thank You,

GBL84

I am not an HP Employee