Hard Disk error

KJN63 · ‎07-24-2021

I got a blue screen when I booted. So, I ran the diagnosis (F2) and came to this error message:

Fault ID: 930FMX-871AND-X87T7G-61X003

Product ID: W1E12EA#ABE

Is there any way to solve this problem?

Thank you.

Prométhée · ‎07-24-2021

Hello
the hard drive is defective
It can continue to operate for a certain time, but it can definitively break down, if it is not already the case!
If possible, save personal data
Try a full reinstall
Be careful even if it works, it may permanently break down, save the data regularly.
This may allow you to use the computer while you find a hard drive!
Your computer should be this

HP Pavilion 550-272ns Desktop PC Product Specifications

Upgrading and Servicing Guide

You can try to help yourself with this tutorial (sorry not fully translated)

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

Using the HP Cloud Recovery Tool (Windows 10, 7)

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