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KJN63
New member
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Message 1 of 2
239
Flag Post

Hard Disk error

HP Recommended
Pavilion
Microsoft Windows 10 (32-bit)

I got a blue screen when I booted. So, I ran the diagnosis (F2) and came to this error message:

Fault ID: 930FMX-871AND-X87T7G-61X003

Product ID: W1E12EA#ABE

Is there any way to solve this problem?

Thank you. 

1 REPLY 1
Prométhée
Level 16
10,704 10,558 1,099 3,565
Message 2 of 2
Flag Post
HP Recommended

Hello
the hard drive is defective
It can continue to operate for a certain time, but it can definitively break down, if it is not already the case!
If possible, save personal data
Try a full reinstall
Be careful even if it works, it may permanently break down, save the data regularly.
This may allow you to use the computer while you find a hard drive!
Your computer should be this

 

 Upgrading and Servicing Guide

 

You can try to help yourself with this tutorial (sorry not fully translated)

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

 Using the HP Cloud Recovery Tool (Windows 10, 7)

 

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Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it



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