• ×
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
Microsoft Windows 10 (64-bit)


Since my PC encountered BSOD,  I ran Hard Drive/SSD Extensive Test. It resulted in Hard Drive Short DST check failure. Failure ID - QBQFXX-A5FB6Q-GXPQ2J-60RW03

Can anyone help decoding this failure ID? How do I get it fixed?

HP Recommended



Below is the failure report generated by the code you posted, minus your PC's serial number.


Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
QBQFXX-A5FB6Q-GXPQ2J-60RW03OK000008/4/22303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure


You will need to install a new hard drive and reinstall the operating system.


Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.


Upgrading and Servicing Guide (EMEA with shipping label) (hp.com)


After you replace the drive, you can check to see if your PC is supported by the HP cloud recovery tool which you can use with another PC running W7 64 bit or newer and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC.


Here is an info link for how to use the utility...


HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support


Your PC's motherboard has a M.2 slot that supports a NVMe M.2 2280 SSD, so you may want to consider installing one of those instead.


A NVMe SSD will provide much faster drive performance over a mechanical hard drive.

HP Recommended


You can try several things in order to try to recover your data, I give some explanations here, but in French!


que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574


You can try a bootable cd / dvd type live cd (linux)


you can try removing the hard drive, in order to connect it to another computer internally, or with a usb adapter!


If your disk is not completely out of order, this gives you a small chance




be careful all the same it is an all in one, and very fragile ..
If too complicated, better go to a professional to fix it

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

Windows 11 22h2 inside , user

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.