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- HP Community
- Desktops
- Desktop Boot and Lockup
- Hard disk error - hard drive failed message

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12-06-2022 07:10 AM
Hi:
Below is the failure report generated by the code you posted, minus your PC's serial number.
PGFLH3-7B0BAL-9XPH61-60Q603 | OK | 00000 | 12/6/22 | 303 | Storage | Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive | Hard Disk 1 Quick Test Failure |
You will need to install a new hard drive and reinstall the operating system.
Here is a video for how to remove the hard drive in for the HP 500 model series...
Replace the Hard Drive | HP Pavilion 500-200 Desktop PCs | HP - YouTube
The product specs for your PC indicate that it originally came with Windows 8.
If you let me know what operating system you had installed at the time of the disk failure, I will give you a way to either reinstall W8.1 or W10 for free on the new drive.
12-06-2022 10:07 AM
hi
This is a macro, recorded answer, read the following carefully, and see according to your own problem.
If you have any doubts, ask me, I will try to answer the best
you have an error message, or a problem with the hard drive (or SSD)
this indicates that your hard drive is certainly damaged
Depending on the error, and its condition, it may fail anytime.
maybe it doesn't work anymore
First of all, you can try to recover personal data
Once your data has been saved
You can either follow the following or buy a new hard drive directly!
What I am indicating now is just a rescue option
If it works, it will be temporary, back up your data regularly
depending on the hard drive condition, it may work a good time
but the hard drive may fail permanently
it is mainly in order to be able to use the computer, the time to replace the system disk
be careful because the goal is to erase the hard drive, your unsaved data will be lost
so you have to reinstall the computer completely
There are several methods, depending on the installed windows system and your computer
Try a full reinstall
You can try to help yourself with this tutorial (sorry not fully translated)
que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574
Using the HP Cloud Recovery Tool (Windows 10, 7)
if you have windows 10 you can use microsoft tool
https://www.microsoft.com/en-ca/software-download/windows10
or windows 8
https://www.microsoft.com/fr-fr/software-download/windows8ISO
If you originally had a sata HDD you could possibly install a sata SDD
but this is another topic, if needed you should open another thread
Your computer should be this :
HP Pavilion 500-125a Desktop PC Product Specifications
- Size: 3 TB
- Interface: SATA
- Rotational Speed: 7200 RPM
a sata ssd will give you a little more comfort
you can try crucial Mx500
scan may help
and slightly more efficient, Western Digital 1TB WD Blue 3D NAND Internal PC SSD (often more expensive)
SAMSUNG 870 EVO SATA SSD
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