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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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- Hard disk failure on 3-in-1 hp pavilion 23ppa Billion

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05-31-2021 07:07 PM - edited 05-31-2021 07:13 PM
If the original HP Warranty is still valid, contact HP support to get them to replace the disk-drive.
If the warranty has expired, then any qualified computer technician can replace the disk-drive.
Then, see: https://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/bd-p/OSandSW
for how to obtain a copy of Windows 10.
Install Windows from that copy.
06-01-2021 11:06 AM
Hello
the hard drive is defective
It can continue to operate for a certain time, but it can definitively break down, if it is not already the case!
If possible, save personal data
Try a full reinstall
Be careful even if it works, it may permanently break down, save the data regularly.
This may allow you to use the computer while you find a hard drive!
You can try to help yourself with this tutorial (sorry not fully translated)
que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574
Using the HP Cloud Recovery Tool (Windows 10, 7)
You can try several things in order to try to recover your data,
You can try a bootable cd / dvd type live cd (linux)
https://www.online-tech-tips.com/computer-tips/how-to-retrieve-windows-files-using-a-linux-live-cd/
you can try removing the hard drive, in order to connect it to another computer internally, or with a usb adapter!
https://www.muo.com/tag/connect-get-data-off-hard-drive/
If your disk is not completely out of order, this gives you a small chance
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