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tanpat
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Message 1 of 3
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Hard disk failure on 3-in-1 hp pavilion 23ppa Billion

HP Recommended
Example: Pavilion 23
Microsoft Windows 10 (64-bit)

Boot device not found

2 REPLIES 2
itsmyname
Level 9
5,033 4,948 232 647
Message 2 of 3
Flag Post
HP Recommended

If the original HP Warranty is still valid, contact HP support to get them to replace the disk-drive.

If the warranty has expired, then any qualified computer technician can replace the disk-drive.

Then, see: https://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/bd-p/OSandSW

for how to obtain a copy of Windows 10.

Install Windows from that copy.

 

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Prométhée
Level 16
10,644 10,498 1,090 3,554
Message 3 of 3
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HP Recommended

Hello
the hard drive is defective
It can continue to operate for a certain time, but it can definitively break down, if it is not already the case!
If possible, save personal data
Try a full reinstall
Be careful even if it works, it may permanently break down, save the data regularly.
This may allow you to use the computer while you find a hard drive!


You can try to help yourself with this tutorial (sorry not fully translated)

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

 Using the HP Cloud Recovery Tool (Windows 10, 7)

You can try several things in order to try to recover your data,

You can try a bootable cd / dvd type live cd (linux)

https://www.online-tech-tips.com/computer-tips/how-to-retrieve-windows-files-using-a-linux-live-cd/

you can try removing the hard drive, in order to connect it to another computer internally, or with a usb adapter!

https://www.muo.com/tag/connect-get-data-off-hard-drive/
If your disk is not completely out of order, this gives you a small chance



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Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it



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