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‎11-21-2022 05:57 PM

HP Recommended
Product: HP Laptop - 15-ef0023dx
Operating System: Microsoft Windows 11

Hello before my laptop starts up it says I have a hard drive problem and when I check the diagnostics it said no hard drive found 

Category:
1 REPLY 1

‎11-22-2022 04:13 PM

HP Recommended

Hi

 

Your PC has 256 GB NVMe M.2 SSD. Very unusual to see an M.2 drive fail.

 

You would have to disassemble the Laptop and replace the device. Or contact HP Support for warranty service if applicable at this link:

 

https://support.hp.com/us-en/contact/help/laptop 

 

You may lose data if you cannot mount this drive when connecting it to a different PC as a data drive. I hope you have data backups.

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