• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎08-18-2020 07:55 AM

HP Recommended
Product: pavilion x360 14m-ba013dx

Hello! So the laptop had an issue device boot not found 3fo, I followed the instructions until i got a failed test drive and now i'm left with a failure ID and the article https://support.hp.com/us-en/document/c06101701 said i have to contact HP support but I can't find a way to, when i went to the virtual agent my conversation lead to a dead end, it told me to come here. It's very frustrating because school has started and i need this laptop to work for my home situation. 

 

The account I'm asking with isn't the account for the laptop, which isn't even mine, it's my sister's and she has no idea how to log into her hp account and it's even more frustrating.

 

I'll appreciate any and all help. 

1 REPLY 1

‎08-18-2020 11:27 AM - edited ‎08-18-2020 11:30 AM

HP Recommended

With the failure, the only way to handle this is to replace the hard drive and reinstall Windows.  Assuming it to be out of warranty.

When Windows is installed on the new hard drive, she/you can make a new logon, if needed.

The unit might be a HP Cloud Recovery tool eligible unit.  Try to get the download

https://support.hp.com/us-en/document/c06162205


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.