Hard reset without keyboard

[MaDee62]

I have an HP all in one Keyboard wont work and I forgot my password and pin so how can I do a hard reset

[VikramTheGreat]

Hi @MaDee62,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how stressful this situation can be. Your HP All-in-One keyboard isn’t working, and you’ve forgotten your password and PIN, so you can’t log in. Let’s break this down and get you back in control.

Step 1: Fix Keyboard Issue

• Check Connection: If it’s wireless, replace batteries or reconnect via Bluetooth/USB dongle.
• Try Another Keyboard: If possible, plug in a USB keyboard temporarily to proceed.
• Reset Keyboard: For HP wireless keyboards, press and hold the connect button (usually on the bottom) for 5–10 seconds.

Step 2: Reset Forgotten Password/PIN

Since you can’t log in, you’ll need to use Windows Recovery Options:

Option A: Use Microsoft Account

• If your PC uses a Microsoft account, go to Microsoft Password Reset from another device.
• Reset your password and log in with the new one.
   

Option B: Local Account – Hard Reset

If you have a local account and forgot the password:

1. Power Off the PC.
2. Turn On and Interrupt Boot 3 Times: 
   • Press the power button, then hold it down to force a shutdown when Windows starts loading.
   • Repeat 3 times until you see Automatic Repair.
3. Choose Advanced Options > Troubleshoot > Reset This PC.
4. Select Remove Everything or Keep My Files (your choice). 
   • This will reinstall Windows and remove the password.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat