Have system purchased Feb 2020 @ bestbuy. Warranty search states warranty expired Mar 2019??

[Floyds]

Turn system on. goes to login page. enter system PIN .... following comes up. Multiple logoff & restarts with same result. ???

[Dragon-Fur]

@Floyds 

A check on this product (3LA71AA) shows it was introduced in in this region in September 2018

Yes, the product was marked for Obsolescence  in late February 2019

Were I you, I would return the computer to Best Buy - it appears they did sell you an old computer.

If it was sealed-in-box and sold as "new", I would think the store would take it back.

If they won't take it back, maybe they will fix it for you.

Reference and Resources – Places to find help, solve problems, and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Pavilion 590-p0053w

OR

Open Support Home

Enter the name of your device

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

[Floyds]

Thank you for the info! I will follow up on this. 👍

[asmita6658 · Accepted solution]

Hi @Floyds

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!