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HP Recommended
Hp Pavillion
Microsoft Windows 7 (64-bit)
Im using a hp desktop and its been around 5 years. And suddenly it stuck from hp logo screen. But before it got stuck up I did the smart test And saying that my hard drive is failing. And I replace my desktop with the new hard drive which is Toshiba 1TB. After I replaced the old one, the computer suddenly stuck at Hp logo screen again and the keyboard does not respond to anything even turning the caps lock on. And turn off my computer again and removed the Keyboard(USB) and turn on the computer without it goes into a Black screen and saying Keyboard error. Do someone had the same problem? Because I dont know to fix this.
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Joshua-Nunez

 

Hello;

Allow me to welcome you to the HP forums!

 

Sounds like what you did was drop a new. blank drive into your PC and are now expecting it to just start up like nothing happened.  Is that the case?

 

Your PC will not run because there is nothing on a blank drive to run FROM.

 

You need to use HP Recovery Media to restore your PC to its original condition using the new drive.

 

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

---------------------------------------

If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

 

---------------------------------------

 

Once you have that media, insert the first disk in the drive, boot the PC, and follow the directions.


Good Luck

 



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

3 REPLIES 3
HP Recommended

Joshua-Nunez

 

Hello;

Allow me to welcome you to the HP forums!

 

Sounds like what you did was drop a new. blank drive into your PC and are now expecting it to just start up like nothing happened.  Is that the case?

 

Your PC will not run because there is nothing on a blank drive to run FROM.

 

You need to use HP Recovery Media to restore your PC to its original condition using the new drive.

 

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

---------------------------------------

If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

 

---------------------------------------

 

Once you have that media, insert the first disk in the drive, boot the PC, and follow the directions.


Good Luck

 



I am a volunteer and I do not work for, nor represent, HP
HP Recommended
Hi!

Thank You for the response. But I forgot that I have Updated My BIOS before it happened. And I just simply have to remove the battery from the CMOS. And its working fine again. I think thats why I havent been able to access my computer. And Thank You again for the quick response. And Happy Holidays! Thanks again.
HP Recommended
Hi! I just have some again, You said I have to obtain the Hp recovery media, but when I got this computer it has a Hp recovery disks are they the same? Thanks for the response!
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