• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎03-23-2020 08:03 AM

HP Recommended
Product: Hp envy 20-d010
Operating System: Microsoft Windows 8.1 (64-bit)

okay guys, so my mother- in- law was recently given an envy 20 d010 by a co-worker. Nice free PC! However,  there is a catch. She didn't remember the password and there is no keyboard. I am able to pull up the onscreen keyboard at sign in but can't figure out how to get to the boot menu without a physical keyboard. I removed the cmos battery for about an hour but no luck. I tried moving the jumpers to the indicated position but that  didn't work either. I was wondering if maybe partially unplugging a ram chip and turning it on would get me to the boot menu?  Obviously buying a new keyboard would probably be the easiest solution but where is the fun in that lol!  If anyone has any suggestions I would really appreciate it. Thanks in advance!!

1 REPLY 1

‎03-23-2020 10:12 AM

HP Recommended

@VladPutin

 

Thank you for using HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.