Hp mini will not boot

[Tep52]

Crashed. Will not boot. Cannot get to Entering Startup Menu or recovery

[Nirvana_95]

Hi @Tep52 

Welcome to the HP Support Community. I see that your system crashed and is not booting to Windows. I'd like to help with it.

May I know if you have made any recent hardware or software changes to it?

May I know if you have created a restore point to check if you are able to boot into Windows? Here is a link for that.

If the issue persists, please perform the reinstallation of the Operating System. Here is a link: https://support.hp.com/us-en/product/hp-envy-x360-convertible-laptop-pc-13-bd0000/35800881/document/... 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello @Tep52

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Imtheresap]

Sorry, I was unavailable for a few days. Hoping to get to it today. 

[Imtheresap]

Thank you for your help. Finally got it working. Guess we lost power while bios update was operating