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03-10-2018 12:24 AM
I did a update last night in the hp update option and the screen went blue it froze
I tried everything to get it to work pushed all the keyboard buttons tried to get task master up etc etc left it for over a hour still no joy
Now it won’t turn on the power light at the back is green but that’s all
I’ve tried holding the power button down for 10 seconds and up to a minute both with no cables plugged in and with cables plugged in pulled all external parts like keyboard etc out one at a time
I took the extended warranty out but it doesn’t look like hp open on Saturday which I persinly think is quite poor as I work all week and would find it hard to call during the day
Can anyone advise please also how long does hp take with repairs as I also use this pc as my work pc invoices etc ect
03-10-2018 02:09 AM
If you have tried the Hard Reset, and it failed
Press and Hold the PWR off button for 4 seconds to force a PWR off.
Unplug from the wall.
Press and hold the power button for 15 seconds to complete the reset.
Removed hardware to try and resolve the issue and no error beeps or flashes occurred then it does seem like a major problem for HP to resolve.
It could be a BIOS error.
Turn off the PC. Plug the PC into a power source.
With the PC off, press and hold the Windows logo key and the B key at the same time.
While pressing those keys, press and hold the Power button on the computer for 2 to 3 seconds, and then release the Power button but continue to hold the Windows logo key and the B key until the HP BIOS update screen displays or you hear a beeping sound (usually 8 beeps).
The HP BIOS Update screen displays, and the BIOS update begins automatically.
This might take several minutes, and you might hear additional beeping sounds.
If in doubt please ask.
03-10-2018 02:44 AM
Pc is completely dead only light on is at the back
Just tried what you suggested and no joy
Went through all of the hop self help page
To be honest I’ve been having issues with the dam thing from day one I should have phoned up then
One min I could veiw desktop icons in medium then they disappear as I have to change it too small
At one stage I had to reset the complete thing cause it was went crazy
I’m really disappointed in the product it’s about 8 months old! And it wasn’t cheap! And doesn’t get used a lot I right a few invoices up then couple hours playing games
And what’s even more disappointing is hp don’t open on Saturdays.
I guess I’ll have to go in late at work so I can phone them Monday!
I really hope they don’t take weeks to fix I hope this extra 2 years package I payed for pays for itself
Not only that I can’t write out invoices for work now so I guess I’m going to have to buy a cheap laptop now also
03-10-2018 03:03 AM
Thanks you for trying to help but too be honest
I’m not happy with disconnecting parts ect ect I don’t want Hp to void my warranty but saying I have removed parts ect ect
The pc is dead makes no sounds only the green light is on at the back I’ve held the buttons down you suggested turned off on in plugged ect
Plus I don’t no what I’m doing I’m a plumber for God’s sake that’s why I brought the thing so I could turn the bottom on and off I go!! Not pull this out this out ect ect
I just wanted to see if anyone could help by me pushing some buttons ect
Do you have any idea of the turn around for it to be repaired could be and does hp give you a leant pc while it’s being fixed?
03-10-2018 03:14 AM
I’ll prob have to go and get a cheap laptop for now just to get by. I can’t even write my invoices up for yesterday
I just tried what you suggested again with the buttons and this paper weight doesn’t make and noise/sound no lights ect ect
I also have a omen mouse and keyboard and they also don’t light up
But ty for taking one out of your day to help much appreciated
05-07-2019 10:25 PM
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