Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

I am having trouble entering my boot menu.

HP Recommended
I’m not sure.
Microsoft Windows 10 (64-bit)

Hello. I have been trying to boot my pc via USB. However it seems I cannot find a way to enter boot menu. I have tried many ways. When I hold down shift and press “restart” it takes me to a menu. I click a couple more things and I am asked if I want to see settings. This is what I need. But the screen stays black. And the only way to get off the black screen is via pressing control-alt-delete. The screen also turns black when I press f12, and f10 as pc is loading up after restart. It may be that my pc is just dog poop. If you can help it will be much appreciated, thank you. 

Level 15
Level 15
10,839 10,835 1,008 3,051
Message 2 of 2
Flag Post
HP Recommended

Getting into the menu to pick the screen you want is sometimes problematic.  I always recommend the following method when that happens.

To run the popup menu, start tapping the Esc key and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick F10 from that popup menu.

Then change the boot order to use the USB.  There needs to be a boot able USB stick in the USB or it will not give you that option.
Report back with the results.

I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the thumbs up to give Kudos! " >.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation