• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎07-06-2023 07:00 AM - edited ‎07-06-2023 07:05 AM

HP Recommended
Product: HP Pavilion 22-h002d TouchSmart All-in-One Desktop PC (ENERGY STAR)

Quick backstory, my first hp pavillion came with 4GB ram single channel, but one day it suddenly wont boot up.
We took it to a shop and the problem got resolved, but they changed the ram to only 2GB. 
 

We thought that the problem was with the ram stick, so we stuck with 2GB for awhile.

 

Now here comes our second hp pavillion, same model and all. It also comes with 4GB in single channel.
We tried inserting the ram ( The 4GB stick that came with our first pavillion ) and it works just fine!!

Now im trying to find out why my previous pavillion couldnt boot with it's original ram stick, it detects the sticks fine in the start up screen, but when it tries to boot, it's just stuck on the windows logo and the loading wheel doesn't shwo up. :(((

Some things i suspect is the bios update i performed, it worked fine after the update, but it stopped working weeks after.
The second pavillion comes with the original bios and it works fine.

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.