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Mark5760
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Message 1 of 3
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I have a hard drive problem on desktop failure id. 9gf21f-76falh-wptv7g-60uu03

HP Recommended
Envoy 700 pc series

I have a hard drive problem on desktop failure id. 9gf21f-76falh-wptv7g-60uu03

2 REPLIES 2
banhien
Level 20
Level 20
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Message 2 of 3
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@Mark5760 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10. Please use Cloud Recovery tool:

 

                https://support.hp.com/au-en/document/c06162205

 

Regards.

BH
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Prométhée
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Message 3 of 3
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hi

@Mark5760  in addition to @banhien s answer

 

the hard drive is defective
It can continue to operate for a certain time, but it can definitively break down, if it is not already the case!
If possible, save personal data
Try a full reinstall
Be careful even if it works, it may permanently break down, save the data regularly.
This may allow you to use the computer while you find a hard drive!
Your computer should be this

HP ENVY 700-214 Desktop PC Product Specifications

 Upgrading and Servicing Guide

You can try to help yourself with this tutorial (sorry not fully translated)

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

 Using the HP Cloud Recovery Tool (Windows 10, 7)

you can even take the opportunity to replace it with an SSD
this can help you

Welcome to Crucial USA


You can try several things in order to try to recover your data

You can try a bootable cd / dvd type live cd (linux)

https://www.online-tech-tips.com/computer-tips/how-to-retrieve-windows-files-using-a-linux-live-cd/

you can try removing the hard drive, in order to connect it to another computer internally, or with a usb adapter!

 

https://www.muo.com/tag/connect-get-data-off-hard-drive/
If your disk is not completely out of order, this gives you a small chance

 



 


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