I have bee paying HP Smart Friend for years. Whats it take to chat with a Technician?

[Oldbean9]

I have run HP Diagnostics until I am blue in the face, nothing seems to help. It takes forever to boot up,  during a project the computer drops back to the "Sign-In" screen. the computer is constantly locking up/freezing and I'm getting tired of using "Control/Alt/Delete" to get it back on course until the next time it freezes..

[Nal_NR]

Hi @Oldbean9,

Welcome to the HP Support Community. 

I'd be glad to help you! 

To be able to answer you effectively, we need some information.

May I have the exact name and product number of the unit? Do not share any of your personal information such as serial, phone number, email ID, etc.

Or you may reach out to an HP smart friend.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.