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envy 1402 el

hi,I need to recovery the bios on my pc. its MotherBoard is hp formosa . I would like to know how  can I set its One touch recovery connector ? 

 
degree in
computer science from the University of Bari
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Accepted Solutions
HP Recommended

Thank you for the update. Using the partial model information you posted, I found this match:  HP ENVY Phoenix h9-1402el Desktop PC. Please verify whether that is the correct model. If it is, then the support page only shows drivers for Windows 8 and 8.1. It is possible that the drivers you had for Windows 7 were not 100% compatible when you did the upgrade to Windows 10.

 

If you are just seeing a black screen, then maybe you would be better off starting with this document: HP Desktop PCs - Computer Does Not Start (Windows 10,8). Read through it carefully as it has links to other documents depending on the symptoms you are seeing. Just be sure to select the closest symptom to what you are seeing.

 

If necessary, please contact phone support. In your case , please click the link below to get the contact information for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

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HP Recommended

Hi @triky,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts and other support personnel. I understand that you are looking for how to recover your BIOS. I am happy to assist.

 

Please see this document: HP Desktop PCs - Recovering the BIOS

 

If that does not work for you, please provide some more details as to what is happening with your computer, or if you prefer you can try contacting phone support. Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Please let me know how that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.  

Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
HP Recommended

hi,

degree in
computer science from the University of Bari
HP Recommended

Thank you for the update. Using the partial model information you posted, I found this match:  HP ENVY Phoenix h9-1402el Desktop PC. Please verify whether that is the correct model. If it is, then the support page only shows drivers for Windows 8 and 8.1. It is possible that the drivers you had for Windows 7 were not 100% compatible when you did the upgrade to Windows 10.

 

If you are just seeing a black screen, then maybe you would be better off starting with this document: HP Desktop PCs - Computer Does Not Start (Windows 10,8). Read through it carefully as it has links to other documents depending on the symptoms you are seeing. Just be sure to select the closest symptom to what you are seeing.

 

If necessary, please contact phone support. In your case , please click the link below to get the contact information for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
HP Recommended

the phone support suggest to replace the matherboard.  I think that the hp efi system have a bug because i installed windows10 with the same disk    to another asus pc with uefi and function properly  

degree in
computer science from the University of Bari
HP Recommended

Hi 
I have recently changed the motherboard, and I world like to Know how to link it to my pc's no. series through hp site.

Thank you very much for your help.

degree in
computer science from the University of Bari
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