Intel Optane is not listed

[a916771]

I was doing the 4 procedures to get my computer fix the Boot Device Not Found 3F0. When I get to procedure 3 I can not see the "intel optane" on the pull down menu under the "Advance" tab. Please help.

[asmita6658]

Hi @a916771

Welcome to the HP Support Community. 

Looks like you were trying the steps mentioned here, these steps are only applicable for PCs shipped with Intel Optane Memory. According to the product specifications page, your HP Pavilion Desktop - 510-p114 PC is not shipped with an Intel Optane Memory. 

Let's try these steps -

Step 1 Hard Reset -

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Press and hold down the power button for 15 to 20 seconds. 
4) Plug-in the Adapter. 
5) Try to turn on the computer. 

Step 2 BIOS Restore -

1) Shutdown the computer. 
2) Hold down the Windows and B button together while the computer is still turned off. 
3) Turn on the computer and continue to hold the Windows and B button until a BIOS Recovery screen appears. 
4) Follow on-screen instructions and click on OK

Step 3 System Restore -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F11 once for System Recovery. 
4) Choose the Keyboard Layout. 
5) Click on Troubleshoot. 
6) Go to Recovery Manager and click on System Restore. 
7) Choose a Restore point or a Restore date when the computer was working fine. 
8) Click on OK to initialize the System Restore.

Step 4 Hard Drive Test -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F2 once. 
4) Go to Component test. 
5) From the list, run the Hard Drive (extensive) test. 

If the Hard Drive is not listed or detected, try re-seating the Hard Drive. You may refer to this User Guide for step by step instructions. 

You may also refer to this guided troubleshooter for further steps.

Let me know how that goes. 

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Have a great day!

[a916771]

When I disconnected everything and took it back to the store, it started back work 100%! Why????? I wonder if something was loose or not connected correctly. Strange.

[asmita6658]

@a916771

That's possible. Could be a connectivity issue. 

Happy to hear that your issue is resolved now. 

If you need further assistance feel free to reach out to us. 

Have a great day!

[a916771]

Thank you Asmita!