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Solved!

Keyboard and Power Button are on but Screen is Still Blank

HP Recommended
HP Pavilion 15-cs0xxx

My computer has both the lights on the keyboard and the power button lights on when I open the lid. However, when the lids opens the screen reamins blank with a black screen, until I restart the computer. It's very annoying to have to restart the computer. Sometimes the laptop turns on, after about 1-2 hours without opening the lid the computer does thhe whole blank screen thing. However, if I open the lid before then, the laptop actually works. Using it for school is frustrating because I have to wait for 3 minutes until I can do anything. 

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HP Support Agent
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@jsimonson2

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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