Laptops keeps showing recovery with an error code

[Emmeriz]

 

[Hawks_Eye]

Hi @Emmeriz 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

The error code 0xc000014c indicates that the Boot Configuration Data (BCD) for your HP laptop is missing or corrupted. 

This can happen due to disk errors, power outages, or system file corruption. 

Here’s how you can resolve it:

1. Use Windows Installation Media

• If you have a Windows installation USB or DVD:
  • Insert it into your laptop and restart.
  • Press the appropriate key (e.g., F9 or Esc) to access the boot menu.
  • Select the installation media and choose Repair your computer.
  • Navigate to Troubleshoot > Advanced Options > Command Prompt.

2. Run Boot Repair Commands

• In the Command Prompt, type the following commands one by one and press Enter after each:
  • bootrec /fixmbr
  • bootrec /fixboot
  • bootrec /scanos
  • bootrec /rebuildbcd
• Restart your laptop and check if the issue is resolved.

3. Perform a System Restore

• If you have a restore point:
  • Go to Troubleshoot > Advanced Options > System Restore.
  • Select a restore point from before the issue occurred.

4. Check Disk Integrity

• In the Command Prompt, type:
  • chkdsk C: /f /r /x
• This will scan and repair disk errors.

5. Reinstall Windows

• If none of the above steps work, we have to reload Windows from scratch.

First, we need to download the Windows image onto a 32GB or 64GB USB flash drive (Flash drive only; memory cards and USB hard drives are not supported; It has to be 32GB or 64B only)

You can download the Windows image through the 'HP Cloud Recovery App', which can be downloaded from the Windows Store.

Refer to Step 2 on the link below:

And follow Step 4 to reload Windows from the newly created USB recovery media.

https://support.hp.com/us-en/document/ish_9223491-9126662-16

 

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Take care, and have an amazing day!

Regards, 

Hawks_Eye