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‎04-28-2021 07:23 AM

HP Recommended
Product: 24-df0073na
Operating System: Microsoft Windows 10 (64-bit)

I cannot boot into this machine - my customer has managed to forget all his Microsoft information, and being elderly and somewhat confused, cannot manage the MS recovery process.

 

I am trying to use a 3rd party utility on a USB stick to clone his hard drive for a backup before attempting a System reset; however, the BIOS won't accept the USB source, as it appears to have no legacy support, only UEFI. It will accept a Windows 10 USB stick, but not the 3rd party one.

 

Is it possible to enable legacy support on this machine?

1 REPLY 1

‎05-10-2021 07:35 PM

HP Recommended

I have had no problem using the free Macrium Reflect software to create either a bootable CD-R or a bootable USB memory-stick, and then to boot from that software to create a "clone" of the disk-drive onto an external disk-drive.

 

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