01-03-2019 11:11 AM
Noticed computer started locking up shortly before Christmas. Will just randomly lock up & mouse will freeze after a time when using or not using. Operates fine after reboot, but will lock again after a few hours. Took to a repair shop & they could not duplicate the problem. Kept for 2 days & said ran continous with no problems. $30 down drain.
I have ran every diagnostic I could find on HP Support Assistant & all passed. Have unplugged all USB items & still does same thing. Even purchased a new monitor. New monitor did not help.
Does anyone out there have any idea what might be going on? Any help or suggestion would be greatly appreciated.
01-04-2019 09:55 AM
Welcome back to the forum.
I am not a HP employee.
Are you using a wireless or cabled mouse? Does the keyboard lock up?
This could be caused by:, corrupt drivers, heat, flaky HDD, or memory problems.
Intermittent problems are hard to diagnose. You did run HP memory and HDD tests.
Check system files (Link). Check system temps using HWInfo portable (Link). Check the memory using Microsoft's boot time memory diagnostics found in Control Panel, Administrative Tools, Windows Memory Diagnostic (Link).
Did the repair shop use your mouse? Try a different mouse. Have you tried all available USB ports?
01-09-2019 09:48 AM
Thanks for replying to my question.
- Was using a wireless mouse. Also tried a wired mouse. Would lock up using either mouse.
- Yes keyboard would lock up. Unplugged keyboard & still would lock up just sitting unused.
- Repair shop did not use my mouse.
- I checked all USB ports using a program found in HP Assistant; every port passed.
The problem was finally diagnosed & corrected by an IT friend. He took remote control of my PC & found that somehow it had a total of 3 different IP addresses it was trying to satisfy. He corrected this & PC is running fine now.