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Microsoft Windows 10 (64-bit)

Hi. Please help. My Microsoft account been hacked, somehow even the email for changing password was changed to theirs, now I can’t log into my laptop as I can’t go pass the login screen! I tried to use steps on Microsoft to recover but I’m not young and can’t remember things like when I bought Microsoft products or what credit card was used, or old passwords (I only ever change passwords when I forget them!). I’m stuck as I can’t log into laptop, tried HP recovery to reset windows but it’s asking for a Recovery Key, don’t have a clue where that is. I created another Microsoft account using my iPhone but login on laptop shows the email that was hacked so can’t use a new un- hacked email account created! What should I do a I work from home and can’t log in! I’m in trouble!

1 REPLY 1
HP Recommended

if

you have a problem with a microsoft account .. there is a procedure, to do with microsoft, we don't have the possibility of anything here

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft...

https://support.microsoft.com/home/contact?linkquery=Account%20recovery%20unsuccessful

https://support.microsoft.com/home/contact

modify your different accounts / passwords, notify your bank in case!

contact your email service, to inform them of the hacked email account

 

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