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‎06-20-2025 04:15 PM

HP Recommended
Product: HP ENVY Desktop PC TE01-4000i RCTO Base Model
Operating System: Microsoft Windows 11

The Mouse and Keyboard crash, cannot do anything, I have to hard power off then on, it gets resolved with reboot but then reoccurs again after about 30 minutes to an hour. I have tried using a different mouse and keyboard, same problem. Have checked drivers on each mouse and keyboard, and all USB ports, all drivers current and optimal. 

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1 REPLY 1

‎06-20-2025 04:36 PM

HP Recommended

Check to see if there is a hardware problem: Watch this video.

Tap the ESC key after powering on. Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.

If a component fails during the UEFI test then Click here to check warranty

 

Does this happen randomly, after playing a particular game or running a particular application?  when was the last time the dust bunnies where banished?   Use and air duster at least once a month.

 

Verify the air can flow freely.

 

 

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