cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
avnut
New member
1 0 0 0
Message 1 of 2
306
Flag Post

Mouse and keyboard freeze

‎12-18-2020 03:02 PM

HP Recommended
Product: HP Envy TE01-1XXX DESKTOP-C77C5OT
Operating System: Microsoft Windows 10 (64-bit)

New HP Envy Desktop DESKTOP-C77C5OT. Wireless keyboard and mouse that came with the computer stop working after the computer has been on for at least an hour. Only recourse is to reboot using the power button. When it is restarted, mouse and keyboard work again. Any ideas?

 

5 people had the same question
1 REPLY 1
pregan3015
Level 1
3 3 0 2
Message 2 of 2
Flag Post

‎12-24-2020 09:08 AM

HP Recommended

I have an ENVY Desktop - TE01-1177c that was working flawlessly until about 12/9 when I performed some hp driver updates and 3 windows updates.  My symptoms were: mouse freezes with "link select" pointer, keyboard unresponsive, CPU or video card fan ramps up to full and system gets hot.  Only fix was to hard reset with the power button.  I thought it was a sleep-wake power state problem, but not now.  After software rollbacks not working I believe it is Chrome or an extension as the root cause.  If Chrome is not running I get normal behavior.  If Chrome is running I get the freeze.  Needs more troubleshooting.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation