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‎12-18-2020 03:02 PM

HP Recommended
Product: HP Envy TE01-1XXX DESKTOP-C77C5OT
Operating System: Microsoft Windows 10 (64-bit)

New HP Envy Desktop DESKTOP-C77C5OT. Wireless keyboard and mouse that came with the computer stop working after the computer has been on for at least an hour. Only recourse is to reboot using the power button. When it is restarted, mouse and keyboard work again. Any ideas?

 

7 people had the same question
1 REPLY 1

‎12-24-2020 09:08 AM

HP Recommended

I have an ENVY Desktop - TE01-1177c that was working flawlessly until about 12/9 when I performed some hp driver updates and 3 windows updates.  My symptoms were: mouse freezes with "link select" pointer, keyboard unresponsive, CPU or video card fan ramps up to full and system gets hot.  Only fix was to hard reset with the power button.  I thought it was a sleep-wake power state problem, but not now.  After software rollbacks not working I believe it is Chrome or an extension as the root cause.  If Chrome is not running I get normal behavior.  If Chrome is running I get the freeze.  Needs more troubleshooting.

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