My HP Pavilion HPE (desk top) is currently locked up in a continuous loop

[GED12]

My HP Pavilion HPE (desk top) is currently locked up in a continuous loop, i.e.; on my desk top screen the the circular spinning busy symbol never stops.

1. I tried ctrl-alt-del... nothing happened - the loop continued

2. I tried power down (power off) including unpluging the PC - I restarted nothing

3. I am running MS Office 7 - no issues for several months

Your help is welcome...

[Grzwacz · Accepted solution]

Hi GED12

Boot the PC and tap the "F8" key to see if it will boot in safe mode. Schedule a Checkdisk at reboot.

You may have a system driver conflict. It could be too many startup items or malware.

It could be a driver problem or a hardware problem. For example, your HDD or memory could be failing.

Have you tried to run any HP hardware diagnostics from a bootable USB stick or the HDD? All HP diagnostics options can be downloaded here. You can create a bootable USB stick using a different PC. Boot to the stick on your PC and run hardware diagnostics.

You did not provide a specific model but I think the HPE series uses HP Vision Diagnostics. But there may be some UEFI BIOS HPE systems in the wild.

I am trying to jog my memory on where the component diagnostics is on your PC so tap 'ESC" at boot to see if you can locate the diagnostic option.

Grzy

[GED12]

Hi Grzy;

Your solution worked for me!

Ref: "Boot the PC and tap the "F8" key to see if it will boot in safe mode"

Next - I selected to start in safe mode (as suggested)

Next - I selected to restore to a previous time 

It took about 10 minutes - there was an auto reboot and back to normal!

May God Bless You!

Thanks...GED