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- My all in one computer is out of warranty and it doesn't wor...

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01-29-2021
08:30 PM
- last edited on
01-30-2021
05:03 AM
by
BiancaS
Product No: L9L24AA#ABA
Serial No: [Personal Information Removed]
Issue: My computer doesn't turn on anymore. I moved in to my new place and when I set it up, it didn't turn on.
I thought it's the transformer or power supply issue, but when I tested the power supply I found out it's the computer itself.
How hp can help me to repair it? what are my options?
01-30-2021 12:07 PM
To be realistic -- HP only services PCs that are still under warranty. So, you would have to contact a repair center yourself and see if they are willing to work on your PC -- but it will cost you up front and they are likely to decline to work on it.
Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm
If that link does not provide you sufficient information, then use the main HP link:
https://support.hp.com/us-en/contact-hp?openCLC=true
I've found those links to be unreliable if you're using Win10 and the new Edge Browser; so if you are, you need to use something else, like FireFox.
Good Luck
I am a volunteer and I do not work for, nor represent, HP