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- My computer turned off automatically and now when I turn it ...

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01-30-2020 06:51 PM
So I was using my computer as normal and then suddenly shuts down. When I turn it back on I only have the Hp welcome page, tells me to select my keyboard language. Then after I select the language it only gives me the option to shut down or to troubleshoot the pc. I tried all the options on the troubleshooting but nothing works. Please help.
01-31-2020 03:21 AM
Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.
NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).