cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
219
Flag Post
HP Recommended

My computer turned off automatically and now when I turn it on I have option to shutdown or troubles

251-a123w

So I was using my computer as normal and then suddenly shuts down. When I turn it back on I only have the Hp welcome page, tells me to select my keyboard language. Then after I select the language it only gives me the option to shut down or to troubleshoot the pc. I tried all the options on the troubleshooting but nothing works. Please help.

Tags (1)
1 REPLY 1
Highlighted
Level 12
7,682 7,647 324 681
Message 2 of 2
181
Flag Post
HP Recommended

My computer turned off automatically and now when I turn it on I have option to shutdown or troubles

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).


A Nod Is As Good As a Wink...
Lil_Boy_Blue

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation