My computer turns on but does not boot

[abcd391]

my Computer turns on but does not boot 

[zoey7886]

@935268044, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your computer that does not boot! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Remove devices and perform a hard reset

Turn off the computer.

Disconnect the AC adapter.

Remove memory cards from the card reader slot.

Disconnect all nonessential devices such as printers, scanners, external hard drives, and USB flash drives.

Note: Do not disconnect your mouse, keyboard, or monitor.

With the AC adapter unplugged, press and hold the power button for approximately 20 seconds.

Reconnect the AC adapter, and then turn on the computer.

Note: Be sure that you use the AC adapter that was shipped with the computer.  

If the issue persists, please follow the steps from this document: HP PCs - Computer does not turn on, start, or boot | HP® Support

Hope this helps! 

Take care, and have an amazing day!  

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Regards,