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HP Recommended
HP Laptop PC 15s-fq2000 (2D119AV)
Microsoft Windows 11

Basically I was sitting and chilling when I tried to boot up my laptop which was perfectly fine a couple hours ago I noticed the lights was on and I even managed to turn my backlights under my keyboard on but they turned off and my screen stayed black so I tried holding the power button for 15 secs let the computer die and charge again but it's still black as of rn my caps lock led keeps blinking and my power led is on also I can't take the battery out of this laptop and I'm stuck I really hope nothing terrible has happened

1 REPLY 1
HP Recommended

Hi @Besolow,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Laptop PC 15s-Fq2000 (2D119AV). Not to worry I will help you to get a resolution to resolve the issue.

 

To better assist you - 

 

1) Were there any recent hardware or software changes made? 
2) Have you tried any troubleshooting steps on your own before posting here? 

 

While you respond to that, let's try these steps -

 

Step 1 Hard Reset -
1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Press and hold down the power button for 15 to 20 seconds. 
4) Plug-in the Adapter. 
5) Try to turn on the computer. 

 

Step 2 BIOS Restore -
1) Shutdown the computer. 
2) Hold down the Windows and B button together while the computer is still turned off. 
3) Turn on the computer and continue to hold the Windows and B button until a BIOS Recovery screen appears. 
4) Follow on-screen instructions and click on OK

Keyboard highlighting the key presses for BIOS recovery

 

Step 3 System Restore -
1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F11 once for System Recovery. 
4) Choose the Keyboard Layout. 
5) Click on Troubleshoot. 
6) Go to Recovery Manager and click on System Restore. 
7) Choose a Restore point or a Restore date when the computer was working fine. 
😎 Click on OK to initialize the System Restore.


Step 3 Hard Drive Test -
1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F2 once. 
4) Go to Component test. 
5) From the list, run the Hard Drive (extensive) test. 

 

You may also refer to this document - No Power or No Boot Troubleshooting

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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